We always endeavour to offer the best possible service but we recognise that sometimes customers might feel disappointed. We will try to resolve any issues as quickly as possible, in as fair a way as possible.
Our regulator, the Central Bank of Ireland, requires certain procedures are adhered to, but we also recognise that complaints can be good for our business and we can learn from them. We therefore review any trends that emerge so we can improve our service where needed. We acknowledge the right of customers to have any expression of dissatisfaction dealt with courteously, professionally and in a timely manner.
If you are dissatisfied at any time with the service that you receive from us, do not hesitate to contact us. We have an internal complaints procedure and will deal with your complaint promptly. Please address your correspondence to: Chief Executive, Moneycube, 13 Adelaide Road, Dublin 2.
If you are not satisfied you are likely to have the right to refer the complaint to the Financial Services and Pensions Ombudsman. Please note however, that they will not look at a complaint until it has been raised with Moneycube and Moneycube has had a reasonable time to respond. We will provide full details of the service when we respond to your complaint.
Last updated: 25 May 2023